Leadership
Jeff Bezos: How to Avoid Day 2
May 18, 2017
Jeff Bezos describes the danger of Day 2. To lead innovatively, we need to avoid Day 2 and stay in the present Day 1 attentively.
Leadership
In the Social Age: Customer Experience Must Come First
September 24, 2014
Guest Post by Ted Coiné “If you’re not serving the customer, your job is to be serving someone who is.” —Jan Carlzon When Jan Carlzon, former CEO of SAS, said those words, social hadn’t been invented yet. In fact, most of us had never heard of the Internet then. But the sentiment behind those words has…