Trust Is About Giving and Receiving

By September 28, 2013Leadership

The Magic of Trust from VizWerx Group on Vimeo. Special thanks to the team at VizWerx for putting this video together!


Trust seems so simple yet complex in everyday life. We get caught up in distractions and annoyances and lose sight of the simple beauty and power of trust.

Just think. Trust is about giving and receiving.

We give someone our trust. It is in the projects defined, the objectives set, and the initiatives engaged. We give trust in our words spoken and in our insights shared. We give trust.

We also receive trust. When someone speaks, we are entrusted with the words spoken. When someone hands something off, we are entrusted to take it forward, do the work. We receive trust.

Trust is in the magical middle.

In the middle of giving and receiving trust, magic happens. When the giving and receiving of trust freely happens, everything flows. There isn’t second-guessing; there isn’t any hesitation. It just happens, quickly and completely.

Being in the middle means working in the trust flow. It is two streams coming together to create a more powerful flow forward. When giving and receiving of trust intersect, magic happens.

Trust: Giving and Receiving In giving trust, we:

  • Empower
  • Engage
  • Embrace
  • Expect
  • Entrust

In receiving trust, we:

  • Do more (create, innovate)
  • Delight more (exceed expectations)
  • Derive more (self-worth, self-confidence)

In how we lead, we need to exemplify trust in the way we give and receive.

How do you give trust? How do you receive trust? Join the conversation!

Jon Mertz
Jon Mertz is one of the Top 100 Thought Leaders in Trustworthy Business and highlighted as one of the Leaders to Watch in 2015 by the American Management Association. He also is the author of Activate Leadership: Aspen Truths to Empower Millennial Leaders. Jon serves as vice president of marketing at Corepoint Health. Outside of his professional life, Jon brings together a community to inspire Millennial leaders and close the gap between two generations of leaders.
Jon Mertz
Jon Mertz

Latest posts by Jon Mertz (see all)

Join the discussion 9 Comments

  • […] Trust Is About Giving and Receiving […]

  • […] Trust Is About Giving and Receiving […]

  • […] Trust Is About Giving and Receiving by Jon Mertz. Key quote: “In the middle of giving and receiving trust, magic happens.” […]

  • Nice video, Jon, and a very creative way to talk about trust. First, I agree, that when trust is freely given and received magic happens. Now, to answer your questions, I actually believe that trust happens when we don’t over-think it. Doubt, second-guessing, etc., are introduced when we start fearing that our self-interests are at risk and, therefore, we need to do something to protect ourselves. It’s better to choose to engage in situations where my default position of trusting the other party to do the right thing can operate and refrain from those, if I can, that involves untrustworthy counterparts. While it may not always be possible, I still try to give the other party the benefit of the doubt, to start with the behavior I wish to be mirrored back to me–to give what I wish to receive, which I may or may not.

    • Jon M says:

      Thank you for your insights, Alice. I believe that is a solid place to start — a place of trust. We may over-think it at times, and we just need to engage filled with trust rather than doubt. Acting in a way you would like to see reflected in others is a great way to lead and act. Your perspective is greatly appreciated! Jon

  • Hiten Vyas says:

    Hi Jon,

    The topic of trust is a very interesting one.

    My own approach is to trust others by default unless they give a reason not too. This I would detemine from the behaviours of those I’ve put trust into.

    In terms of receiving trust, I like to ensure I always follow through on what I’ve committed too, which hopefully makes me more trustworthy.

    Thank you.

    • Jon M says:

      Hi Hiten, I agree. At first, it is a “trust but verify” approach but, after time, trust builds with each delivered step. When entrusted, we need to make every effort to deliver to expectations or, at least, communicate when problems arise. It goes to our character. Thanks for your thoughts! Jon

  • D'Anne Hotchkiss says:

    I wonder if we expect as much of ourselves when others trust us as we expect from them when we trust them? What do you think? I try to be mindful that someone is trusting in me to do what I have agreed to do. But it’s harder for me to preserve trust that someone else will do the same for me.

    • Jon M says:

      It is an interesting question, D’Anne. For me, if someone has entrusted me to do something or follow through, then I will do my best to always deliver. It creates a bond and builds a relationship to do more good things together. Going the other direction, it is always good to trust until some red flags arise that put ongoing trust in doubt. Thanks for the question and your comments! Jon

Leave a Reply